HERE TO HELP
A little help.
A clear next step.
Get back to your ideas. Find answers about your account, your plan and creating with Zyvn.
Email supportPlans & purchases
Restore a purchase or check your subscription.
Find your next stepUsage & creation
Understand your allowance and generation status.
Explore the essentialsAccount & privacy
Manage your profile, sign-in and account.
You're in controlTHE ESSENTIALS
A few helpful answers.
I've purchased a plan. Where is my access?
Open Account & plan in Zyvn and tap Refresh. If you are reinstalling or returning to the app, use Restore purchases with the Apple Account used for the original purchase.
If verification is still pending, keep your existing purchase and contact us. You do not need to buy the plan again.
How does my included usage work?
Core, Plus and Studio have separate text, image and video balances. Check your remaining usage and current period in Account & plan. Paid credits measure usage, so they are not a fixed number of messages, images or video seconds. Unused balances do not roll over.
Eligible iPhones and accounts can receive up to 500 combined input and output chat tokens and 3 standard images per calendar month after device verification. Switching accounts does not create another free allowance. Video requires a paid plan and available usage.
A generation didn't finish. What should I do?
Check your connection, return to Zyvn and refresh your account. Check the existing request before starting another one. If the result is still missing or a balance looks incorrect, email us with the approximate request time and your app version so we can investigate.
How do I manage or cancel my subscription?
Use Manage subscription in Zyvn or open Apple's subscription settings. Apple manages App Store billing and renewal. Deleting Zyvn or deleting your Zyvn account does not cancel an App Store subscription.
How do I manage or delete my account?
Open Account & plan to edit your profile, sign out or request account deletion. For privacy questions or help with access, contact [email protected]. Read our Privacy Notice for information about your data and choices.
LET'S SORT IT OUT
Still need a hand?
Send your app version, iPhone model and a short description of the issue. Please leave out passwords and private conversations.